agents are not employees. They are just people at stores. Source: I worked at customer service at a grocery store and had to do that. There was (at the time, ~

agents are not employees. They are just people at stores. Source: I worked at customer service at a grocery store and had to do that. There was (at the time, ~2006), no official training. The most I ever wired was about $12k to Africa for a family that was immigrating, most wires (90%) were to latin america for about ~$1-300 or emergency help to family for a few hundred as well.