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This isn't just the government changing laws... Barclays has recently shown a very blasé attitude towards closing accounts. I was a victim of this: Being an ex
by tomxor 10y ago
This isn't just the government changing laws... Barclays has recently shown a very blasé attitude towards closing accounts. I was a victim of this:
Being an existing customer for many years, I opened a shared account with my partner for paying bills etc. It's used for very specific purpose, with regular payments in and out and a stable balance. never more than 2k.
After a few months with the account Barclays sent us a letter notifying us that they will be closing the account due to us ignoring multiple requests for proof of identity (we never received any, and also needed to give this to open the account in the first place a few months ago anyway).
The letter ended with "we will not be able to offer you any services in the future"... In branch - no explanation, they told us we can only continue to hold the account if we provide identity (again) and gave no explanation as to the "final" nature of the letter or what prompted it.
This is what happens when you automate account management and just plug some new rules in without thinking... Roll on bitcoin for utility companies.