I feel your pain. In my case, after being stranded in a foreign country with none of my cards working despite giving the bank advance notice of where and when I

I feel your pain. In my case, after being stranded in a foreign country with none of my cards working despite giving the bank advance notice of where and when I'd be abroad, I was told on the phone that an email hadn't gone through from the customer service rep I'd spoken with to the relevant security team. If I could call back on Monday when the security team was in, they could get it all sorted out for me. I was on holiday for a long weekend, Thursday-Tuesday. It was Friday evening when I called them.