Unfortunately, even going and seeing your bank in person is no guarantee of getting sensible results. I've been told I've failed an identity check while on a c

Unfortunately, even going and seeing your bank in person is no guarantee of getting sensible results. I've been told I've failed an identity check while on a call from a branch, when that call had been started by a member of staff from that branch who had identified themselves and was standing next to me at the time, while I was in possession of more photo ID and proof of current address than I've ever needed to open any account in my life. And all that member of staff could do afterwards was apologize and share a half-hearted laugh with me as I left. This happened while signing up for a new service, and ironically I was in the branch in the first place because I'd been unable to answer a security question on a call from my own phone. That was because the only two answers I was allowed to choose were both obviously incorrect, because the subject of that question was also the reason for my call, but again the person on the phone apparently wasn't allowed to accept that and continue.