If the purpose behind is is to get the government to force banks to responsibly handle money ... you forget it's the government that requires these rules in the

If the purpose behind is is to get the government to force banks to responsibly handle money ... you forget it's the government that requires these rules in the first place. But the government rules do not require the bank to continue to lock up the money even after evidence of legitimacy is provided or to make further errors that prevent the customer from demonstrating the legitimacy in the required way even if they want to. Both of those things appear to have happened here.