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Customer Loyalty Is Overrated. Focus on Habit Instead
- Cozumel 10y agoHooked: How to Build Habit-Forming Products is a great book that focuses on this more http://www.nirandfar.com/hooked http://www.nirandfar.com/hooked
- jagatmidya 10y agoThe counter point article - old habits die hard, but they do die - adds an interesting dimension too. Any theory that seeks to explain cause and effect relationship operates with in a set of constraints. A theory that works beautifully under one set may fall apart under another.