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Adding to the iCloud story, I forgot my security questions and I was able to have the AppleCare agent over the phone reset it for me after talking about what ap
by HappyTypist 10y ago
Adding to the iCloud story, I forgot my security questions and I was able to have the AppleCare agent over the phone reset it for me after talking about what apps I've purchased recently.
- granda 10y agoI have experience at Apple with Account Security and that's a clear violation of SOP. That's a coaching opportunity for the advisor.
- hackuser 10y ago> I have experience at Apple with Account Security and that's a clear violation of SOP It should be technically impossible. If it's a matter of choice for tech support reps, it's not secure for many reasons.
- wheelerwj 10y agoIt's icloud, not personal device storage. It has to be possible if you want recoverable content. If you don't like it, you can back up locally to itunes.