Also, few bigs target small business because, let's be honest, they're a pain to work with at scale Absolutely. A big business has the clout to request feature

Also, few bigs target small business because, let's be honest, they're a pain to work with at scale Absolutely. A big business has the clout to request features and demand support. A small business might not even be able to get anyone on the phone, let alone get an on-site rep or have a feature added. Hence, loads of them run off custom excel sheets. We use a few spreadsheets and a custom POS system developed in house by me on top of OSS. It's portable and endlessly customizable. I don't have to worry about propriety file formats, services outages, changing terms or cost increases.