Thank you, you've inspired me to send a similar letter. It's funny, I hadn't worked out that it's pointless to cancel a subscription if I don't first tell them

Thank you, you've inspired me to send a similar letter. It's funny, I hadn't worked out that it's pointless to cancel a subscription if I don't first tell them why. Ironically, if they fix this, you may have kept a subscriber with them who'd otherwise have left!