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> Customers hate being cajoled or manipulated into buying something they don't want. I, personally, even hate when I actually buy something that I wanted, but
by woliveirajr 10y ago
> Customers hate being cajoled or manipulated into buying something they don't want.
I, personally, even hate when I actually buy something that I wanted, but was pressed by the seller at the same time. It takes away my joy of buying, of deciding, of choosing.
- Jtsummers 10y agoI rarely wear hats, but found a nice hat shop in Charleston while on vacation with my girlfriend. I found a hat that I liked, might have even bought it (I could use one, hair's thinning, nice for some weather conditions, hate baseball caps which are all I have). A salesperson started hassling me, pointing me at other hats, practically put one on my head before I took it from her hands. We left, didn't buy. They lost a sale because they were too pushy. Show that you're available to the customer, listen to what they actually say (don't pull out the items they aren't looking at unless they are actually similar and/or better by some metric - less expensive, better material, something), and get out of the way.
- logfromblammo 10y agoA salesperson helps you find what you want, and buy it from them. These people are useful occasionally, and only when they are actually knowledgeable about the products. An advertiser tries to make you want something that you were not previously interested in. These people are the bane of my existence. I don't go shopping unless I already want something, and whatever that may be is extremely unlikely to match the thing that the advertiser is trying to push that day. Combining the two is a guaranteed-certain way to make me leave immediately, and avoid walking in to your store forevermore.
- deleted 10y ago[deleted]