Thank you for this! For the couple of industry insiders they interviewed it seemed like they catered towards a 'helpful to customers' attitude despite what they

Thank you for this! For the couple of industry insiders they interviewed it seemed like they catered towards a 'helpful to customers' attitude despite what they implement. Could be saving face, could just be easier. Idk being told to try making it more accessable by a consultant who's job it is to maximize profits and the grocer does "what it wants anyway" doesn't sound right on an industry scale.