the letter to the columnist is ambiguous and did not say if the consumer knew the email was from google or from the airline or from the agent. I can only imagin

the letter to the columnist is ambiguous and did not say if the consumer knew the email was from google or from the airline or from the agent. I can only imagine the consumer could not tell the difference and simply assumed that the advice came directly from the airline. I have not seen this 'email' myself but I know that if the itinerary was present in my gmail inbox the flight details, i get the flight card on the google search engine when searching for the flight. definitely not in the form of an email.