3 ms·
How removing self-serve cancellations saved our business
- mindcrime 10y agoI'm sorry, but I don't care how you rationalize it, but this is "evil" to the extent that that word makes sense in a business context to begin with. If I'm a customer of your service and I find out I can't cancel my account with a click, you are permanently and forever added to my mental "fuck you" bucket. And I damn sure won't ever recommend you, your service, or anything related to you, to anybody else. Your business problems are not my problem. If your churn rate is too high, I feel for you, but it's not my problem to fix that for you.