In general, people interested in bots should not put too much emphasis on the chat part of chatbots. Most of the value will come from the frictionless, social e

In general, people interested in bots should not put too much emphasis on the chat part of chatbots. Most of the value will come from the frictionless, social experience. Nothing to download, no app switching, and your friend are already there. Media is hyping the AI part because it is catchy, but using mostly/only quick replies and buttons gives a much better UX IMHO. So, fully agree with #4. There are only a handful of cases where text actually reduces friction instead of increasing it. Entering a date, for example : "in 1h", "tomorrow morning" or "next friday" is really faster than other input types. For most other cases, Messenger bots just got access to webviews. Really under-utilized so far, I think.