> If a customer sends customer service a great review, engineering should see it. If a customer has an issue, engineering should be involved in making the custo

> If a customer sends customer service a great review, engineering should see it. If a customer has an issue, engineering should be involved in making the customer happy. And the other way around... 100% agree with this sentiment. I have tended to work at small (<30 headcount) companies and the better ones fully adopted this mindset. The less good ones tried to insist on closed doors and "you only need to know X" - which ultimately led to complete apathy to other departments problems or successes.