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I kinda like the idea of separating the "Company Machine" from "Customer Machine" and "Product Machine", but Customer and Product are deeply intertwined.
by gargarplex 10y ago
I kinda like the idea of separating the "Company Machine" from "Customer Machine" and "Product Machine", but Customer and Product are deeply intertwined.
- justinpombrio 10y agoThey're two sides of one coin, right? Here's what we want vs. here's what we can build. Opposing forces that should always be in contact. Either that or it's late and I'm getting philosophical.
- gargarplex 10y agoAnother reason I don't like the customer/product split is because it pits the Customer team against the Product team. Who is the most valuable? Gee, clearly the Customer people because they bring in the money... Product is then treated as a cost center
- SolarNet 10y agoOr you could argue this reminds people they are on equal footing with the other.
- gargarplex 10y agoI have never found an organization where that is the case.
- ptero 10y agoYes, I think Company machine ~ HR; it is often separate from other two in the real world. And IMO the risks of putting management walls between Product and Customer, even in a small company (7 people example) are high. If product is not tightly plugged into customers one risks making something fun to build and useless / unsellable.
- beat 10y agoCompany isn't just HR. It's "culture" (a vague but important word), financing and fundraising, etc.