Ouch, that's almost word-for-word from the company that died of debt. It was enterprise sales, so customization was unavoidable, but no one was differentiating

Ouch, that's almost word-for-word from the company that died of debt. It was enterprise sales, so customization was unavoidable, but no one was differentiating between big and small changes, or big and small buyers. The product was desperately struggling to do ~3 things at once, and still being sold to potential buyers on the promise of a fourth thing it would do "soon".