4 ms·
My reaction entirely. I wouldn't want to build my business up on these types of customers, because as quick as they left X and came to you, they'll leave you as
by bradleyprice 10y ago
My reaction entirely. I wouldn't want to build my business up on these types of customers, because as quick as they left X and came to you, they'll leave you as well.
Not to say that you shouldn't do your best to make sure your customers are always able to continue business, but like you said, everyone has their bad days. I'd choose to have loyal customers that aren't jumping on social media at the drop of a hat and publicly "chastising" the company.
* Also, "I'd love to speak to you more about the issues you're experiencing" does not mean "offer to help fix the problem" as he mentioned. Unless he means, leave his current provider to move to them.
- jbsimpson 10y agoTo be honest, the hosting provider I use is so cheap I don't think there was too much loyalty to begin with.
- bad_user 10y agoIf your hosting provider is cheap, then that's one reason for why they might provide bad service. You get what you pay for in general. Or in other words, changing one cheap hosting provider for another won't help with reliability much.
- jbsimpson 10y agoFair point, although one could argue that its situations like these that are potentially most likely to make you reassess how much you want to spend on hosting - these guys are actually more expensive.