>If you talk to inexperienced computer users, probably the most common complaint you will get is that software they are using is being changed underneath them,

>If you talk to inexperienced computer users, probably the most common complaint you will get is that software they are using is being changed underneath them, after they have got used to it. Open source projects do that all the time too. Think of GNOME 2 -> 3, and compare it to iOS 6 -> 7. >the walled garden 'we will do what is best for you' attitude If we take Apple as an example, their attitude is "we will do what makes us sell more", which aligns with what users will want the software to do, otherwise they lose a sale. On the other hand since nobody uses Ubuntu Phone, Canonical will do whatever they want with it, knowing they'll get almost no complains. So which one serves the user better?