Several times this past year, the Prime delivery date, stated to me while checking out, was missed. One time, for a birthday present, I paid extra for next-day

Several times this past year, the Prime delivery date, stated to me while checking out, was missed. One time, for a birthday present, I paid extra for next-day delivery; they missed that date. More frequently, I receive very poorly packed boxes. Items bouncing around the box with no or "token" packing material. One package came with all but one of the air pockets, used to provide cushioning, deflated. A substantial, hardcover book was packed together with some loose, higher quality mechanical pencils having unretracted/unretractable lead sleeves, with no padding or protection whatsoever. They were all just swimming around a relatively oversized box. (The product pages for the pencils gave no clue that I noticed that they would come in loose form, unpackaged save for being in small polyethylene bags.) I don't order that much from Amazon/Prime, so this represented a significant fraction of my total activity with them. For me, negative change has gone further than the un-differentiation of their catalogue.