Look how easy it is to do from their end as well. Just don't create a "process" for citizens to win and make it no one's responsibility to deal with when it ha

Look how easy it is to do from their end as well. Just don't create a "process" for citizens to win and make it no one's responsibility to deal with when it happens. Everyone just shrugs their shoulders and "not-my-job's" it and there's no one to blame!