>>To fix this the answer is to educate the users I used to believe this too. Over the past several years though, I've worked with many, many users from all wal

>>To fix this the answer is to educate the users I used to believe this too. Over the past several years though, I've worked with many, many users from all walks of life, and I've come to realize the hard truth: the users simply don't give a shit. They already use a billion other apps in their day-to-day work and don't have time to spend watching training videos or reading documentation. So if they have to be educated to be able to use your app properly, you've lost. This isn't to say that all users are like that. There are definitely ones who are tech-savvy and competent and curious. But the overwhelming majority want nothing other than to click a few buttons and get the results they want from the app. Anything more complex will cause them to give up and move on.