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We order a lot from Amazon, have Prime, etc., but my impression is that there's been a noticeable decline in the quality of their services over the last couple
by kem 10y ago
We order a lot from Amazon, have Prime, etc., but my impression is that there's been a noticeable decline in the quality of their services over the last couple of years. It's impossible to find what I want anymore unless I know exactly what I'm looking for, and I hear more and more cautionary tales like this. The speed of delivery has increased impressively, sure, and I've been happy with some of the returns I've dealt with, but more and more often they seem like a delivery service than a shopping outlet. It seems like I'm buying directly from manufacturers more often, as I feel more confident in what I'm getting, and the shipping usually isn't too different.
- pasbesoin 10y agoSeveral times this past year, the Prime delivery date, stated to me while checking out, was missed. One time, for a birthday present, I paid extra for next-day delivery; they missed that date. More frequently, I receive very poorly packed boxes. Items bouncing around the box with no or "token" packing material. One package came with all but one of the air pockets, used to provide cushioning, deflated. A substantial, hardcover book was packed together with some loose, higher quality mechanical pencils having unretracted/unretractable lead sleeves, with no padding or protection whatsoever. They were all just swimming around a relatively oversized box. (The product pages for the pencils gave no clue that I noticed that they would come in loose form, unpackaged save for being in small polyethylene bags.) I don't order that much from Amazon/Prime, so this represented a significant fraction of my total activity with them. For me, negative change has gone further than the un-differentiation of their catalogue.