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The origin of the phrase is like something out of Lewis Sinclair's Babbitt. In 1911 on a rainy morning, TJ Watson met with the advertising and sales teams at t
by paulgerhardt 10y ago
The origin of the phrase is like something out of Lewis Sinclair's Babbitt.
In 1911 on a rainy morning, TJ Watson met with the advertising and sales teams at the National Cash Register Corporation (pre-IBM). Frustrated by the lack of new submissions Watson went into a tirade:
The trouble with every one of us is that we don't THINK enough. We don't get paid for working
with our feet - we get paid for working with our heads. Feet can never compete with brains.
Thought has been the father of every advance since time began.
Knowledge is the result of thought, and thought is the keynote of success in this business,
or in any business.
Any man on the selling force today could make two dollars where he now makes one, if he would
but THINK along the right lines.
It is our job to help the man in the field think right. It is our job to place make them
think about what a Cash Register will do for them.
'I didn't think', has cost the world millions of dollars.
Mr. Olwell, I wish you would have a big placard made with that word Think on it in bold letters,
and have it on the wall of this department tomorrow morning. I suggest also that we adopt the
word Think as a motto or slogan, keeping it before us at all times in as many different
ways as we can.
THINK is the original ABC. Think Alec Baldwin spittling on a bunch of sales guys not meeting their numbers in Glengarry Glen Ross and you've got it. It's not some lofty command to invent the future. It's an order to close more sales.
A year later, Watson was convicted of anti-competitive sales tactics and sentenced to a year in prison. Two years after that he was fired from the National Cash Register Corporation and went to join IBM.
- for_i_in_range 10y agoFascinating stuff! I just did a bit of research on your last paragraph, as I was surprised, and I think it's important to note that 27 NCR execs (of which Watson was one), were convicted but never actually served jail time.
- holografix 10y agoUnbelievable, this is why I love HN! I used to work at IBM and spent a lot of my time automating stuff and doing BI in cognos and db2. There was so much inneficiency, so much manual work. I remember being quite proud of coming up with a new report or some vba script to automate something. I felt like I was one of the few actually "thinking"! Later I realised that most people weren't interested in doing a better job, their sole focus was in protecting their job! The naïveté of youth!