"It completely blows BB out of the water." Like I said, that's not necessarily the point. From an IT manager's perspective, vendor support is just as important

"It completely blows BB out of the water." Like I said, that's not necessarily the point. From an IT manager's perspective, vendor support is just as important, if not more important than a product's features. When a company owns the OS and the hardware, there is no buck passing for blame. It all goes to one vendor.