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OP is talking about chat as a feature in a product. You're talking about something completely different - customer support chat.
by skinnymuch 10y ago
OP is talking about chat as a feature in a product. You're talking about something completely different - customer support chat.
- shuntress 10y agoIf your product is a web site, having custom support chat built in to it is a feature.
- skinnymuch 10y agoI think you're still misinterpreting the OP (I know you're not the poster above :)). [S]he was referring to interpersonal sort of chatting with friends, colleagues, or people you've met online. Support chat is different. Nothing to do with "normal" chatting as a feature.