Certainly. Lots of agencies have to process forms submitted by the public, and when people have trouble filling out forms it makes processing them much more dif

Certainly. Lots of agencies have to process forms submitted by the public, and when people have trouble filling out forms it makes processing them much more difficult. We've been able to show that better UX leads to better quality information. Like with our work with U.S. Citizenship and Immigration Services https://18f.gsa.gov/2015/09/08/reimagining-the-immigration-process/ https://18f.gsa.gov/2015/09/08/reimagining-the-immigration-p...