I have an Osprey Metron 25, which is great for commuting by bicycle. Their lifelong warranty is excellent. They sent me a new waist strap, free of charge, afte

I have an Osprey Metron 25, which is great for commuting by bicycle. Their lifelong warranty is excellent. They sent me a new waist strap, free of charge, after I had lost the original one. They also sent me new buckles a couple of times. Of course quality could be better -- why do these buckles keep breaking? But communication with their repair shop was always excellent. The guy quickly managed to find fitting straps and buckles despite the backpack being out of production. Probably they discontinued the pack because of its flawed design that leads to broken buckles.