Hey, I work in a similar space. What has changed over the past five years is remote work. A call center can better fit their input by scheduling employees for

Hey, I work in a similar space. What has changed over the past five years is remote work. A call center can better fit their input by scheduling employees for a couple hours in a shift, and an employee can be happy with that if they can work that 2 hours from their living room. It looks like a win/win based on the customers I have talked to.