Ugh, their customer service is terrible. I can understand from a business perspective how they aren't incentivized to make it easier to cancel subscriptions...

Ugh, their customer service is terrible. I can understand from a business perspective how they aren't incentivized to make it easier to cancel subscriptions... but I'm a paying customer and have had frequent delivery problems (I like to get the actual paper paper), and the people at the call center are just totally unable to do anything to help. I suppose that's the irony of declining business... after a while you can't even afford to take good care of your existing customers, which further accelerates the decline.