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Very interesting. That's good to know - thank you. I was going to get a subscription for the first time starting in February. I'll have to reconsider that.

caconym_ 10y ago
It left a bad taste in my mouth, for sure. Like I said, that was earlier last[1] year; I make no guarantee that it has not changed for the better. [1] Actually I said "earlier this year", which is incorrect as of Jan 1.
- oculusthrift 10y ago
  can confirm it still requires a call. its worked on me because i dont want to deal with it and keep putting it off.
Someone1234 10y ago
That's what companies fail to consider when they deploy these "retention strategies." Every roadblock you put between me and cancelling is ALSO a roadblock between me and resubscription in the future. I've subscribed and cancelled Hulu+ three or four times when there was a lull in the content. But I'd have no hesitation in signing up again because I remember how hassle free it was to cancel. Contrast that against LogMeIn which has the same strategy as NYT by the sounds of it (call to cancel, takes 15+ minutes). When I needed LogMeIn for a new project, I looked around for alternatives instead because I remembered how big of a hassle it was to cancel. Ultimately LogMeIn didn't get my repeat business, not due to the financial cost, but the hassle cost of them. Plus of course word of mouth like this is hugely damaging for these strategies. I won't be getting a NYT subscription now.
- komali2 10y ago
  Same for me and WoW - I'll start up every expansion, play a couple months, and unsubscribe no sweat. I do it again and again because I know I'm not really "committing" to 15 bucks a month, because it'll be easy to cancel.
  - developer2 10y ago
    In the case of WoW, those temporary re-subscriptions for 2-6 months upon release of new expansions is the business model that sustains the game. If Blizzard didn't allow pausing and resuming billing at any time, the game would have died off many years ago.
erelde 10y ago
I've subscribed via the Play Store, canceling is easier than buying an app, no password, no checking. In the "My Apps & Games" menu > "Subscriptions" > "NYT Digital Access" > "Manage Subscription" > "Cancel" > "Confirm".
- fjdlwlv 10y ago
  Using a trusted payment provider with good reputation is the solution to this quagmire... If there is one for your product of interest

caconym_ 10y ago

It left a bad taste in my mouth, for sure. Like I said, that was earlier last[1] year; I make no guarantee that it has not changed for the better. [1] Actually I said "earlier this year", which is incorrect as of Jan 1.

oculusthrift 10y ago
can confirm it still requires a call. its worked on me because i dont want to deal with it and keep putting it off.

Someone1234 10y ago

That's what companies fail to consider when they deploy these "retention strategies." Every roadblock you put between me and cancelling is ALSO a roadblock between me and resubscription in the future. I've subscribed and cancelled Hulu+ three or four times when there was a lull in the content. But I'd have no hesitation in signing up again because I remember how hassle free it was to cancel. Contrast that against LogMeIn which has the same strategy as NYT by the sounds of it (call to cancel, takes 15+ minutes). When I needed LogMeIn for a new project, I looked around for alternatives instead because I remembered how big of a hassle it was to cancel. Ultimately LogMeIn didn't get my repeat business, not due to the financial cost, but the hassle cost of them. Plus of course word of mouth like this is hugely damaging for these strategies. I won't be getting a NYT subscription now.

komali2 10y ago
Same for me and WoW - I'll start up every expansion, play a couple months, and unsubscribe no sweat. I do it again and again because I know I'm not really "committing" to 15 bucks a month, because it'll be easy to cancel.
- developer2 10y ago
  In the case of WoW, those temporary re-subscriptions for 2-6 months upon release of new expansions is the business model that sustains the game. If Blizzard didn't allow pausing and resuming billing at any time, the game would have died off many years ago.

erelde 10y ago

I've subscribed via the Play Store, canceling is easier than buying an app, no password, no checking. In the "My Apps & Games" menu > "Subscriptions" > "NYT Digital Access" > "Manage Subscription" > "Cancel" > "Confirm".

fjdlwlv 10y ago
Using a trusted payment provider with good reputation is the solution to this quagmire... If there is one for your product of interest