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Companies that deal with sensitive data require not only that you verify your identity, but the customer service rep verify they're talking to you. They're as
by droopyEyelids 10y ago
Companies that deal with sensitive data require not only that you verify your identity, but the customer service rep verify they're talking to you.
They're as much concerned with a CSR accessing accounts inappropriately as they are with a fraudster gaining access to customer accounts. And that CSR verification happens by the CSR typing in your information.
- CaptSpify 10y agoThen why do they ask it on the phone to begin with?
- droopyEyelids 10y agoThe first time verifies you, before you can talk to a CSR. The second time verifies the CSR is talking to you, before the CSR can access your data.