No, he was not paid by the customer, he was paid by Best Buy. The customer paid Best Buy, but the tech would still get the same paycheck if that customer had ch

No, he was not paid by the customer, he was paid by Best Buy. The customer paid Best Buy, but the tech would still get the same paycheck if that customer had chosen a different repair shop. The repair tech is not incentivized in any way to show loyalty towards the customer unless their manager enforces it somehow. But as the article discusses, the manager, Meade, has accepted money from the FBI (and then lied about it, of course in a way that does not expose him legally).