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I used to make ivr software. Usually there's a few different systems involved in a single number, and you may even be transferred between numbers. It's all held
by idunno246 10y ago
I used to make ivr software. Usually there's a few different systems involved in a single number, and you may even be transferred between numbers. It's all held together with painters tape, so many places for a bad transfer.
When it worked, we could get everything based on caller ID without having to ask, yet "security"
- funkymike 10y agoIt is important that the caller provide some information for authentication purposes. Just because someone uses your phone (or spoofs the number) doesn't mean that they should be able to make changes to your account. Lots of companies outsource their IVRs. And everything is all too often cobbled together in a just-make-it-work-right-now fashion.
- andrewflnr 10y agoIt's all held together with painters tape I love this. Even duct tape was too expensive, but we have this roll of masking tape, so...