I'm trying to think of the last time I called a company for personal reasons where a call center would have sent me to an agent (as opposed to just getting a re

I'm trying to think of the last time I called a company for personal reasons where a call center would have sent me to an agent (as opposed to just getting a receptionist). I think I had to call Steam once a few years ago to verify myself to get my account unlocked. Years before that, I had to go through the gauntlet of calls necessary to actually convince the cable company that no, I didn't want their cable service any longer. Am I the odd man out? I guess that 30+ years of having to call in for something every now and then and the pain that always involved has soured me on the whole experience. I doubt that getting an agent that knows I'm a fan of Godzilla movies or whatever other nonsense they will grab from my social media sites will actually help the experience in any meaningful way.