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I get: "Ooops. Something went wrong. The right people have been notified of the details, and we'll do our best to fix the issue right away." after signing up an

by bshep 16y ago

I get: "Ooops. Something went wrong. The right people have been notified of the details, and we'll do our best to fix the issue right away." after signing up and if I try to sign in. My username is the same as here so check it out if you have a chance. NOTE: I'm just asking for help why am I being voted down?

erikpukinskis 16y ago
I voted you back up. :) Checking it out right now...
- bshep 16y ago
  Thanks for the quick response! BTW, I have a feeling it could be due to my zip-code not being in the database.
erikpukinskis 16y ago
I checked into it, and the problem is that SproutRobot doesn't have weather data for Puerto Rico yet, so things are broken for you. I'm sorry about that... the site should've handled that more gracefully. Support for places outside of the continental U.S. is definitely on the todo list but it will be a while. If you follow @sproutrobot on twitter, you'll be sure to get the announcement when we get Puerto Rico in there. Thanks for testing, and sorry it didn't work for you.
- bshep 16y ago
  No worries! Just one less bug for other people to find! Wish you the best in your endeavor!
- Pahalial 16y ago
  Since this seems so ideal for my parents and I'm sure others out there who aren't terribly fond of twitter, let me recommend something like the following: "Oops! SproutRobot doesn't seem to know where that is just yet. It's learning countries quite fast though, so if you tell us your email, we'll be sure to let you know when you should come back!" To elaborate a bit: starting with a single country is very much understandable, but the assumption that one lives in the continental US is a frustration we encounter daily on the english-speaking web. This way you get them invested into wanting this service by getting their zip code (bonus: instantly gauging most interested international locale) and the promise of just tacking on one's email to eventually get to use it should be "just right" for most users. This is as opposed to geoIP blocking at the homepage level, which really makes me never want to visit those sites again. Edit: Depending on how much you intend to anthropomorphize the robot, maybe change the copy to "visiting countries" or some such.

by bshep 16y ago

erikpukinskis 16y ago

I voted you back up. :) Checking it out right now...

bshep 16y ago
Thanks for the quick response! BTW, I have a feeling it could be due to my zip-code not being in the database.

erikpukinskis 16y ago

I checked into it, and the problem is that SproutRobot doesn't have weather data for Puerto Rico yet, so things are broken for you. I'm sorry about that... the site should've handled that more gracefully. Support for places outside of the continental U.S. is definitely on the todo list but it will be a while. If you follow @sproutrobot on twitter, you'll be sure to get the announcement when we get Puerto Rico in there. Thanks for testing, and sorry it didn't work for you.

bshep 16y ago
No worries! Just one less bug for other people to find! Wish you the best in your endeavor!
Pahalial 16y ago
Since this seems so ideal for my parents and I'm sure others out there who aren't terribly fond of twitter, let me recommend something like the following: "Oops! SproutRobot doesn't seem to know where that is just yet. It's learning countries quite fast though, so if you tell us your email, we'll be sure to let you know when you should come back!" To elaborate a bit: starting with a single country is very much understandable, but the assumption that one lives in the continental US is a frustration we encounter daily on the english-speaking web. This way you get them invested into wanting this service by getting their zip code (bonus: instantly gauging most interested international locale) and the promise of just tacking on one's email to eventually get to use it should be "just right" for most users. This is as opposed to geoIP blocking at the homepage level, which really makes me never want to visit those sites again. Edit: Depending on how much you intend to anthropomorphize the robot, maybe change the copy to "visiting countries" or some such.