> Do people actually buy phones because of this tactic? Yes. While I worked at RadioShack almost 10 years ago, asking about cellphones would frequently net me

> Do people actually buy phones because of this tactic? Yes. While I worked at RadioShack almost 10 years ago, asking about cellphones would frequently net me a sale and a large cash bonus. At the time, I would get an extra bonus (in addition to the cellphone bonus) for selling cellphone accessories, too, so if the customer said "actually, my cellphone battery has been running pretty low..." or "the clip keeps falling apart!" I could usually sell my way into an extra $15-20 cash in my pocket. I don't remember exactly how much I made, but asking these questions were both required by managers (I can guarantee there's a piece of paper printed weekly in the back room of every RadioShack with the handset count per employee) and lucrative enough to double the base pay.