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It's going to cost them more in the long run. I worked for a company that had an office in Noida and development and support was moved there after we trained No

It's going to cost them more in the long run. I worked for a company that had an office in Noida and development and support was moved there after we trained Noida team for a couple of months and provided them with an ongoing support. The end result was that the level of customer service was subpar with twice as many people in support and the product was buggy and didn't really nail customer requirements. Perhaps the problem was that the teams were managed remotely but after that experience I'm convinced that nothing beats local team and that offshoaring isn't worth it.

ericoms 10y ago
If we're basing this on anecdotes, then it might save them a lot in the long run. I work for a company that outsourced to Shenzhen and it's going really well. It's been about 3 years now and the company has saved a lot of money. Of course we didn't just go for the cheapest option. We pay a good salary for a programmer in China. We also had to change some ways of working with a remote team, but it was definitely worth it.