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> and even if they get lost Patrick can find them for you if you send him an email. I think this nicely sums up a lot of things about your business. Your users

by kaib 16y ago

> and even if they get lost Patrick can find them for you if you send him an email. I think this nicely sums up a lot of things about your business. Your users know you by name and trust you (competently) answer their emails .. :-)

patio11 16y ago
An unfortunate reality of customer service: customers trust me when they have a good experience, and a good experience with Bingo Card Creator means that customer is nowhere near a computer and hence is not emailing me right now. If a customer is emailing me right now, that means they are still on the computer, and if they're still on the devil box, something has probably gone wrong.