I submitted it because stories like this are common, but the underlying issues and misunderstandings aren't often aired out as they have been nicely here. Lots

I submitted it because stories like this are common, but the underlying issues and misunderstandings aren't often aired out as they have been nicely here. Lots of people don't understand what they are and are not getting with "cloud" providers, nevermind grokking specifics like MTBF stats (and similar).