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I recently tried to subscribe with Adobe. I really only wanted access to two apps: Illustrator and Photoshop. I have absolutely no use for any of their other ap

I recently tried to subscribe with Adobe. I really only wanted access to two apps: Illustrator and Photoshop. I have absolutely no use for any of their other apps, and I hate all their cloud stuff. Unfortunately, that forces you to buy a $50/mo plan. Regardless, I thought it'd still be worth it, so I was willing to pay the price. After subscribing I download their Creative Cloud installer, only to find out it doesn't on case-sensitive file systems on macOS! Unsubscribing wasn't that bad, though. They have a bullshit popup where they force you to give a reason. But afterwards, it seems to have gone fine. We'll see if any charges show up next month. Honestly, this is a huge problem with all subscription services. I should be able to easily unsubscribe from anything without having to jump through a bunch of hoops. I don't want to have to speak with anyone on the phone, nor should I be forced to tell you why I'm unsubscribing. This is an area where I believe we might need a bit more legislation. I've read stories of people trying to unsubscribe from Comcast and getting immediately passed along to their retention department.

deleted 10y ago
[deleted]
oktaysafak 10y ago
All you have to do is make sure that your credit card has no limit. They try to charge it a couple of times in a week (I think it is called the grace period) and when they can't charge it, they automatically drop your subscription, and without any penalties. This happened to me once, I was on a discount plan and tried to reinstate my subscription but their system is so complicated that although the rep tried to help, he could do nothing. I don't know if they would have a legal leverage on me to charge the penalties by other means if I lived in the US, but you'd better try, as you have nothing to lose.
- 6DM 10y ago
  But then wouldn't you just have to deal with debt collectors calling?
KKKKkkkk1 10y ago
Your comment about a case-sensitive filesystem on macOS made me curious. Are you using APFS or anything else? What's your motivation to using a custom filesystem?
- pschastain 10y ago
  Case-sensitive HFS+ is an option when formatting a disk.
- TheAceOfHearts 10y ago
  I'm using case-sensitive HFS+. When I last reinstalled macOS on my laptop it was one of the options available. I thought about it and thought a case-sensitive file system was more sensible. Any problems with case-sensitive file systems must be solved if we want a smooth migration to APFS, which is case-sensitive. I've already reported or helped fix a handful of minor bugs related to case-sensitivity.
  - markonen 10y ago
    The APFS developer preview in Sierra is indeed case sensitive, but we don’t know if that’ll continue to be the case […] in the upcoming general release. I’d like say that it’d never ever happen on the Mac, but since iOS also uses a case-sensitive filesystem, I wouldn't be that surprised. Sad, but not surprised.
  - Retric 10y ago
    I can't see the advantage to having two files open and Open in the same directory. Why would you want that?
    - xrisk 10y ago
      I have had zip files fail to extract because of a file and a directory with the same name but different casing... Perhaps the question is: why wouldn't you want it?
    - kcase 10y ago
icantdrive55 10y ago
It's all carefully thought out, by some MBA Dinkleberry, or the "sophisticated-slick" CEO. They would rather have you procrastinate the unsubscribe. "I'll do it tomorrow?" Every day they have you, they make money. Even the FB requires 10 clicks to deactivate.
dahart 10y ago
> I should be able to easily unsubscribe from anything without having to jump through a bunch of hoops. I don't want to have to speak with anyone on the phone, nor should I be forced to tell you why I'm unsubscribing. As a consumer, I usually want the exact same thing, and it annoys me when I get prodded for reasons. Feels like talking to pushy car salesmen sometimes, and makes me tense & clam up. More recently as a business owner, I'm surprised when people pay me money, and then later cancel and refuse to talk about what they were looking for before they gave me money. I can (and do) help save people money when they ask for things I don't have, and I can recommend other services that do what they're looking for. Sometimes people who cancel reach out to me to vent their anger for paying for something they didn't want, and still won't discuss what they wanted. It's an absolute mantra of the startup business world to iterate your product based on customer feedback, so you can imagine one has to get creative to gather enough feedback to have statistical meaningfulness in the era where response rates & attention spans are dropping off a cliff and internet noise is through the roof. The majority of meaningful feedback I can get is limited to 'paid and hasn't canceled yet', 'paid and canceled' and 'visited but didn't pay'. I want to fix the problems when people cancel, I want to give them what they're looking for, but it's pretty hard to find that out. (Always has been, btw, and I believe the consumer has 0 responsibility to say anything, just noting my sympathy with both sides.) I don't want to force anyone to say why, but I do want to offer the chance to give feedback. I do want to have a conversation about what you need, and it really does sometimes happen that people cancel because they think a feature isn't there that actually is there. Anyway, I don't mean to defend Adobe in any way, their actions here are unreasonable IMO, but for smaller less monopolistic less bullying companies, where there's a reasonable chance the employees will hear & respond to your feedback, maybe even make changes for you, it might actually be to your benefit to use the annoying popups to ask questions before subscribing & after unsubscribing. I wouldn't expect Adobe to do this, but I usually give out coupons & extend trials anytime people ask, I frequently respond to feature requests with new features, and ever since my new perspective on feedback UI has been altered by my own business, and I've started being more willing to ask questions & share feedback, I've found a lot more business with people like me that will respond in ways that help me get what I want.
teilo 10y ago
This is a wide-ranging problem, actually. Apple strongly recommends you NOT create a case sensitive file system, particularly on your system drive.

deleted 10y ago

[deleted]

oktaysafak 10y ago

All you have to do is make sure that your credit card has no limit. They try to charge it a couple of times in a week (I think it is called the grace period) and when they can't charge it, they automatically drop your subscription, and without any penalties. This happened to me once, I was on a discount plan and tried to reinstate my subscription but their system is so complicated that although the rep tried to help, he could do nothing. I don't know if they would have a legal leverage on me to charge the penalties by other means if I lived in the US, but you'd better try, as you have nothing to lose.

6DM 10y ago
But then wouldn't you just have to deal with debt collectors calling?

KKKKkkkk1 10y ago

Your comment about a case-sensitive filesystem on macOS made me curious. Are you using APFS or anything else? What's your motivation to using a custom filesystem?

pschastain 10y ago
Case-sensitive HFS+ is an option when formatting a disk.
TheAceOfHearts 10y ago
I'm using case-sensitive HFS+. When I last reinstalled macOS on my laptop it was one of the options available. I thought about it and thought a case-sensitive file system was more sensible. Any problems with case-sensitive file systems must be solved if we want a smooth migration to APFS, which is case-sensitive. I've already reported or helped fix a handful of minor bugs related to case-sensitivity.
- markonen 10y ago
  The APFS developer preview in Sierra is indeed case sensitive, but we don’t know if that’ll continue to be the case […] in the upcoming general release. I’d like say that it’d never ever happen on the Mac, but since iOS also uses a case-sensitive filesystem, I wouldn't be that surprised. Sad, but not surprised.
- Retric 10y ago
  I can't see the advantage to having two files open and Open in the same directory. Why would you want that?
  - xrisk 10y ago
    I have had zip files fail to extract because of a file and a directory with the same name but different casing... Perhaps the question is: why wouldn't you want it?
  - kcase 10y ago

icantdrive55 10y ago

It's all carefully thought out, by some MBA Dinkleberry, or the "sophisticated-slick" CEO. They would rather have you procrastinate the unsubscribe. "I'll do it tomorrow?" Every day they have you, they make money. Even the FB requires 10 clicks to deactivate.

dahart 10y ago

> I should be able to easily unsubscribe from anything without having to jump through a bunch of hoops. I don't want to have to speak with anyone on the phone, nor should I be forced to tell you why I'm unsubscribing. As a consumer, I usually want the exact same thing, and it annoys me when I get prodded for reasons. Feels like talking to pushy car salesmen sometimes, and makes me tense & clam up. More recently as a business owner, I'm surprised when people pay me money, and then later cancel and refuse to talk about what they were looking for before they gave me money. I can (and do) help save people money when they ask for things I don't have, and I can recommend other services that do what they're looking for. Sometimes people who cancel reach out to me to vent their anger for paying for something they didn't want, and still won't discuss what they wanted. It's an absolute mantra of the startup business world to iterate your product based on customer feedback, so you can imagine one has to get creative to gather enough feedback to have statistical meaningfulness in the era where response rates & attention spans are dropping off a cliff and internet noise is through the roof. The majority of meaningful feedback I can get is limited to 'paid and hasn't canceled yet', 'paid and canceled' and 'visited but didn't pay'. I want to fix the problems when people cancel, I want to give them what they're looking for, but it's pretty hard to find that out. (Always has been, btw, and I believe the consumer has 0 responsibility to say anything, just noting my sympathy with both sides.) I don't want to force anyone to say why, but I do want to offer the chance to give feedback. I do want to have a conversation about what you need, and it really does sometimes happen that people cancel because they think a feature isn't there that actually is there. Anyway, I don't mean to defend Adobe in any way, their actions here are unreasonable IMO, but for smaller less monopolistic less bullying companies, where there's a reasonable chance the employees will hear & respond to your feedback, maybe even make changes for you, it might actually be to your benefit to use the annoying popups to ask questions before subscribing & after unsubscribing. I wouldn't expect Adobe to do this, but I usually give out coupons & extend trials anytime people ask, I frequently respond to feature requests with new features, and ever since my new perspective on feedback UI has been altered by my own business, and I've started being more willing to ask questions & share feedback, I've found a lot more business with people like me that will respond in ways that help me get what I want.

teilo 10y ago

This is a wide-ranging problem, actually. Apple strongly recommends you NOT create a case sensitive file system, particularly on your system drive.