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Even if they do offer updates will they engineer the updating system properly for devices that aren't connected for a while? Sounds like an "of course they wou
by gogopuppygogo 10y ago
Even if they do offer updates will they engineer the updating system properly for devices that aren't connected for a while?
Sounds like an "of course they would, who wouldnt?" situation.
Well, I have a Sony Bravia KDL46EX520 that I bought in June of 2011. It wasn't connected to the Internet for a few years while I used a PS3 with it. This year I moved, ditched the PS3 and decided to use the built in apps. I tried connecting to the net with both the USB dongle for WiFi and over Ethernet. The TV told me it had a connection but none of the internet features would connect. The built in software update tool also told me it couldn't connect.
After messing with my network, swapping cables, swapping switches, I went online and found very little documentation about my device.
Finally, as a bit of a last resort, I found a Sony support page where you can download the latest firmware and put it on a USB drive. If the USB drive is compatible with the Sony TV (no list of compatible devices is provided) then it will update the TV.
I got lucky and my USB drive was compatible and the TV updated.
After updating the TV's smart features work again, I can use Netflix and the software update tool says it can not find any newer version of software available.
If I wasn't technical I wouldn't even think to look online for some obscure software update procedure. Sony really dropped the ball on this. So badly that even though I love this TV I went and bought a Samsung unit for another room to hedge against future situations like this.
- Zach_the_Lizard 10y agoMy wife had a Kindle that was really out of date. It wouldn't connect to the store or find updates. I had to put an update on the device using a laptop and then restart, which then updated the device. However that was still too old, so I had to repeat the process before it was fully up to date.
- mcbutterbunz 10y agoWas this the update? I remember Amazon made a pretty big attempt to notify everyone at least a month before the date but I imagine it would have been difficult to reach everyone. https://www.amazon.com/gp/help/customer/display.html?nodeId=201994710 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
- Zach_the_Lizard 10y agoI think so. My wife had the Kindle stored away somewhere and found it again, so we didn't know about it. She hadn't used it in at least a year, maybe two.