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I think, as proven by Glass, that the public seems to view Google as nice but creepy. Whereas Amazon is usually tops in customer brand/satisfaction type of scor

I think, as proven by Glass, that the public seems to view Google as nice but creepy. Whereas Amazon is usually tops in customer brand/satisfaction type of scores. My guess is that this is why even though Google definitely has a technologically superior product (better understanding, better inference, etc) they seem to be losing the "hearts and minds" of consumers to Amazon's more bare MVP technology.

dredmorbius 10y ago
Both companies have significant image problems. Google are socially tone-deaf and creepy. Amazon are Borging retail, and have a major problem with Bezos being widely viewed as an asshole, with strong justification. Mind: much the rest of the tech world does little better. Microsoft, Oracle, Apple, Facebook, IBM, and more. I'm inclined to think that its the sector itself which selects for this, though in the selection process, the personnel (and especially management) are very mich part of the problem.
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johnsmith21006 10y ago
Android is used by over 2 billion people on this planet and Alexa by a tiny number in comparison. Amazon tried to do a phone and failed miserably. Today more voice data will be sent to Google than probably all the Echo voice data since launch. They are not close in market share.