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Craftsman’s famous lifetime warranty in question after $900M sale
- feld 10y agoAce Hardware also has a lifetime warranty on ACE branded tools. "Ace Brand hand tools are guaranteed for life. Our full lifetime warranty states that if any Ace Brand hand tool, used for its intended purpose, fails to fulfill your expectations, return it to any Ace store location for a free replacement of the same or similar item. This warranty provides you with the ultimate quality assurance." I worked at one in high school and bought a ton of tools at discount. Customers regularly came in, bought a tool such as a drillbit, returned a few hours later after breaking it and were handed a new one on the spot no questions asked.
- pitaa 10y agoI see this as a sad day for the once-great Sears. Even though the quality of Craftsman tools had been slipping as of late, to see Sears sell off the brand entirely is another step in picking clean the bones of the Sears Roebuck & Company.
- burntrelish1273 10y agoPossible crapola. I have a ton of modern Craftsman tools in addition to some heirloom Craftsman (wooden-handle screwdrivers), Snap-on, Mac and others. Let's hope Stanley B&D (ticker: SWK) honors Craftsman commitments as a "premium" brand.