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CDD is when a customer is convinced to buy very expensive software that amounts to nothing more than a cosmetic upgrade to their existing broken process.
by metaphorm 10y ago
CDD is when a customer is convinced to buy very expensive software that amounts to nothing more than a cosmetic upgrade to their existing broken process.
- edblarney 10y agoDon't devalue yourself. What you perceive as 'cosmetic' might be some really minor thing ... but it may be absolutely critical to your customers operational needs. Remember if you have zero IT ability than the smallest process change can be a huge pain. Example: Customer Service may be a great chance for customers to give a heads up about things that are broken or needed features. CS Reps might hear about it all the time. But they have no way to log that information, or for it to be refined. Product leaders therefore are screwed: there most important feedback is lost. With a small change to CSR, staffers can make note of things, put priorities, now if there is a 'blow up' in a release, product can know about it right away. Very small change can mean big impact.