It's often said but the revamped design is excellent and the designers should be commended. I used to have to assist my parents whenever they needed to fill in

It's often said but the revamped design is excellent and the designers should be commended. I used to have to assist my parents whenever they needed to fill in a government form online and my mum in particular found it stressful, with pages having all sorts of timeouts and conflicting instructions. A lot of services used to be very fragmented and lacked cross browser compatibility. They manage it easily themselves since the UI became much more accessible.