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"Standard" shipping in the U.S. is considered 5-7 days, especially for small items. 10 days is generous. 20 days is certainly pushing the limits of what custom
by gthtjtkt 10y ago
"Standard" shipping in the U.S. is considered 5-7 days, especially for small items. 10 days is generous.
20 days is certainly pushing the limits of what customers will tolerate without advanced notice. Many people would probably be calling for refunds after 2 weeks if they weren't told "This will take 2-4 weeks to ship" (which his site does NOT do).
30 days would be absolutely unacceptable to most people.
- wastedhours 10y agoBut unless there's some kind of information to mislead you into thinking that it should be 5-7 days, it's not the fault of (or even a dark pattern) by the company. I could understand calling it out if it were a bait and switch, but think it's an entitlement issue to assume any kind of shipping time.
- gthtjtkt 10y agoDon't be ridiculous. It's misleading to not warn people that you have exceptionally long shipping times, far beyond any standard and several times longer than what 96% of customers expect (5-7 days). If you ordered a cheeseburger at a takeout place and they said "Thanks for your order!" then took 3 hours to make it, would you say "Oops, it was my fault for assuming it would be ready in a reasonable amount of time!" No, you'd be frustrated and asking where your food was, especially since you'd paid for it 2 hours ago and they never warned you about how long it would take.