It's actually quite apt. AWS is a different beast, but Google and Facebook can and routinely do ship broken code to production that drops queries on the floor,

It's actually quite apt. AWS is a different beast, but Google and Facebook can and routinely do ship broken code to production that drops queries on the floor, serves broken JavaScript, redesigns the UI in ways that confuse millions of people, etc. It doesn't matter because the products are free. The worst that can happen is you lose money by failing to serve ads for a while. Selling into the enterprise space can be very different. There even a single dropped or bogus query can have a big impact on the business. They are paying, so they get to decide if and when they upgrade. You have a small number of very important customers, instead of a billion unimportant customers, so losing one because you didn't meet their bizarre requirement is a big deal, whereas in the consumer space if you decide your app is iOS only, OK, no problem, you can still be successful.