My grandmother is emblematic of "the typical user." It's easy to forget about them, the silent majority. But make no mistake about it: if you work in tech, you

My grandmother is emblematic of "the typical user." It's easy to forget about them, the silent majority. But make no mistake about it: if you work in tech, you owe your life to them. They pay our salaries. We must not forsake them, for they have made us who we are. For every opsec genius such as yourself, there are a thousand opsec impaired such as my grandmother. It is up to us to provide them with a system they can use without having a MSc in computer science. To drive this point home: the real problem in my grandmother's case is not all her grandchildren are adults. They don't understand what "don't download games" means. What is she to do? Not let them use the computer? That would defeat the entire purpose of having one. When the best we can do to make our users use our products safely is to have them not use it at all, you know something is fundamentally wrong. And it's our job to fix that.