I should have been more clear at first, but my idea is going beyond that. Their web app is sad, perhaps in an attempt to make it work in too many arenas at once

I should have been more clear at first, but my idea is going beyond that. Their web app is sad, perhaps in an attempt to make it work in too many arenas at once. No push notifications, difficult UI, lumping messages together but required scrolling through every message just to read the newest etc. I could go on, but the point is made.